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COVID-19 Protocols

A statement to our clients - We're here for you!

At Animal Care Hospital, the health of your family and our staff is just as important to us as the health of your pets. We want to assure you that we plan to remain open for as long as it’s deemed safe to do so, but we will be making some changes to increase safety for our staff and clients. We are closely monitoring new information on COVID-19, following guidance from the Center for Diseases Control and local authorities, and will be updating our temporary policies as new information emerges.

Visit the Center of Disease Control website (www.CDC.gov) for up-to-date information on the pandemic.
The American Veterinary Medical Association (www.AVMA.org) has been updating their site with information relating to COVID-19 and pets.

Always be prepared

We recommend having at least 14 days’ worth of long-term medications and pet food, as well as treats and cat litter.
For pets on long-term medications, we are authorizing larger quantities of refills when possible, to decrease the number of trips our clients have to take in the next few weeks/months.
We will also continue to offer access to our online store (https://youranimaldr.vetsfirstchoice.com), which offers home delivery of medications and food to our clients.
Make sure your pets' microchip information is up-to-date and that all pets wear collars with identification on it in the event that they get out. We're seeing more strays due to fireworks.

Our Staff

We have always used strict cleaning and disinfecting protocols, but we are increasing the frequency to minimize our clients’ and staff’s exposure.
We are practicing social distancing as much as possible and will refrain from shaking hands. We are wearing face masks at all times while at work to better protect each other and our clients.
Our staff already practice excellent hand-washing habits, but will be following all of the CDC’s recommendations for prevention of COVID-19.
Employees who feel ill will be instructed to stay home and contact their doctor. An employee with a fever will not be allowed to remain at work.

Our Services

We know that our services are essential to our clients and their pets, and we will continue to offer care to our patients in need
We have returned to seeing wellness exams and vaccine visits, so give us a call if your pet is due.
We have a wait-list for elective procedures like spays, neuters, and dental cleanings. Please call to be added to the list and we will give you a call as soon as we have an opening.
Free Vaccines for Life patients have been granted an extension if their exams have come due March through August. We’ll send out an email announcement when we return to normal policy requirements and will allow at least 30 days’ grace period thereafter.

Car-Side Service Only

We are not allowing clients to enter the facility directly. This limits our clients' and staff's likelihood of exposure and allows everyone to stay as healthy as possible while still helping pets.
While this will take away from the family atmosphere we love at ACH, it is the safest solution during this challenging time.

Thank you!

We'd like to thank you all for your support and understanding during this trying time. We're so lucky to have such wonderful clients and patients!

What to Expect during Your Visit

Beagle getting his left ear checked with otoscope

Visits for Exams

We are not allowing clients into the building at this time (exceptions are being made for euthanasias)
When you arrive, remain in your vehicle and call or text 760-247-2092. We'll need to know your name, your pet's name, what car you're in, and your cell phone number.
When we are ready for your pet, we will give you a call and a technician/assistant will meet you in the parking lot to bring your pet inside to be examined.
When the exam is completed, Dr Boyd will call you to discuss his findings and recommendations. A staff member will take care of any estimate approvals and payments with you in the parking lot.

Visits for Surgeries and Drop-offs

We are not allowing clients into the building at this time
When you arrive, remain in your vehicle and call or text 760-247-2092. We'll need to know your name, your pet's name, and what car you're in.
A staff member will meet you at your car to finalize paperwork, take care of the deposit, and then bring your pet in to be admitted.
We'll give you a call when the procedure or treatments are complete and schedule a pick-up time.
Call or text 760-247-0292 when you arrive for pick-up; a staff member will be out soon to go over discharge instructions and take care of any remaining balance.

Medication and Food Refills

As always, we request at least a 24 hour notice on refill requests. Please call our office when you are in need of a refill or prescription food
When you arrive, remain in your vehicle and call or text 760-247-2092. We'll need to know your name, your pet's name, and what car you're in.
A staff member will meet you at your car with the medication/food and take your payment

Visits for Sick Clients

Please do not come to the office if you are currently in quarantine, have symptoms, or have tested positive for COVID-19. Delay routine care items until you are well. If your pet is sick or injured, we will provide as much care as possible while still limiting our staff and other clients to exposure.
If you are exhibiting signs of a cold, flu, or COVID-19 (cough, fever, shortness of breath; see CDC for a full list of symptoms), are under quarantine, or have tested positive for COVID-19, we ask that you reschedule to a later date if possible, or have a healthy friend or family member bring your pet in on your behalf. If those options aren’t possible, we will have you transfer your pet to our staff with little to no contact- this needs to be discussed before your appointment.
We mean no offense by these temporary precautions; we are following the CDC recommendations for personal and public safety in order to keep our doors open for our patients.

COVID-19 and Pets