We will be closed on 9/4 - 9/6
COVID-19 Protocols
A statement to our clients - We're here for you!
At Animal Care Hospital, the health of your family and our staff is just as important to us as the health of your pets. We want to assure you that we plan to remain open for as long as it’s deemed safe to do so, but we have made some changes to increase safety for our staff and clients. We are closely monitoring new information on COVID-19, following guidance from the Center for Diseases Control and local authorities, and will be updating our temporary policies as new information emerges.
- Visit the Center of Disease Control website (www.CDC.gov) for up-to-date information on the pandemic.
- The American Veterinary Medical Association (www.AVMA.org) has been updating their site with information relating to COVID-19 and pets.
Always be prepared
- We recommend having at least 14 days’ worth of long-term medications and pet food, as well as treats and cat litter.
- For pets on long-term medications, we are authorizing larger quantities of refills when possible, to decrease the number of trips our clients have to take in the next few weeks/months.
- We will also continue to offer access to our online store (https://youranimaldr.vetsfirstchoice.com), which offers home delivery of medications and food to our clients.
- Make sure your pets' microchip information is up-to-date and that all pets wear collars with identification on it in the event that they get out. We're seeing more strays due to fireworks.
Our Staff
- We have always used strict cleaning and disinfecting protocols, but we are increasing the frequency to minimize our clients’ and staff’s exposure.
- We are practicing social distancing as much as possible and will refrain from shaking hands. We are following Cal OSHA and CDC guidelines regarding mask requirements.
- Our staff already practice excellent hand-washing habits, but will be following all of the CDC’s recommendations for prevention of COVID-19.
- Employees who feel ill will be instructed to stay home and contact their doctor. An employee with symptoms or a fever will not be allowed to remain at work.
Our Services
- We know that our services are essential to our clients and their pets, and we will continue to offer care to our patients in need
- We have returned to seeing wellness exams and vaccine visits, so give us a call if your pet is due.
- We have resumed spays, neuters and dental cleanings for current clients.
Soft Re-opening
- We are allowing clients back in the building for some visits (due to high volume, some exam appointments will remain curb-side to allow us to see more pets). Please call to check in and we'll direct you from there.
- We are happy to continue curb-side services for any clients that prefer to remain outside. Just let us know as you're checking in.
Thank you!
We'd like to thank you all for your support and understanding during this trying time. We're so lucky to have such wonderful clients and patients!
What to Expect during Your Visit
Visits for Exams
- When you arrive, remain in your vehicle and call or text 760-247-0292. We'll need to know your name, your pet's name, what car you're in, and your cell phone number.
- When we are ready for your pet, we will give you a call to either have you come in or a technician/assistant will meet you in the parking lot to bring your pet inside for a curb-side visit.
- Curb-side visits: The doctor will call you to discuss their findings and recommendations after the examination. A staff member will take care of any estimate approvals and payments with you in the parking lot.
Visits for Surgeries and Drop-offs
- When you arrive, remain in your vehicle and call or text 760-247-0292. We'll let you know when you can head in with your pet to get checked in and leave your deposit
- Call or text 760-247-0292 when you arrive for pick-up
Medication and Food Refills
- As always, we request at least a 24 hour notice on refill requests. Please call our office when you are in need of a refill or prescription food
- When you arrive, remain in your vehicle and call or text 760-247-0292. We'll let you know if you can head inside to pick up.
Visits for Sick Clients
- Please do not come to the office if you have been instructed to quarantine, have symptoms, or have tested positive for COVID-19. Delay routine care items until you are well. If your pet is sick or injured, we will provide as much care as possible while still limiting our staff and other clients to exposure.
- If you are exhibiting signs of a cold, flu, or COVID-19 (cough, fever, shortness of breath; see CDC for a full list of symptoms), are under quarantine, or have tested positive for COVID-19, we ask that you reschedule to a later date if possible, or have a healthy friend or family member bring your pet in on your behalf. If those options aren’t possible, we will have you transfer your pet to our staff with little to no contact- this needs to be discussed before your appointment.
- We mean no offense by these temporary precautions; we are following the CDC recommendations for personal and public safety in order to keep our doors open for our patients.
COVID-19 and Pets
Other Questions You May Have
Can my pet get COVID-19?
- Please visit the following link for the latest information: https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19/sars-cov-2-animals-including-pets
- As of June 11, 2020: " fewer than 20 pets have tested positive, with confirmation, for SARS-CoV-2 globally. This despite the fact that as of June 8, the number of people confirmed with COVID-19 exceeded 7 million globally and 1.9 million in the United States." ... " The first reports of positive pets in the United States came on April 22 when the CDC and National Veterinary Services Laboratories (NVSL) reported that two cats in New York state were confirmed to be infected with SARS-CoV-2. Both cats had signs of mild respiratory illness and were expected to make a full recovery. "
Should I avoid interacting with my pets?
- The American Veterinary Medical Association states: “If you are not ill with COVID-19, you can interact with your pet as you normally would, including walking, feeding, and playing. You should continue to practice good hygiene during those interactions (e.g., wash hands before and after interacting with your pet; ensure your pet is kept well-groomed; regularly clean your pet’s food and water bowls, bedding material, and toys).”
Can my pet spread the Coronavirus from person to person?
- The American Veterinary Medical Association currently recommends: “Out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. Have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them.”